Privacy Policy

Last updated: 22nd August 2025

1. Introduction

This privacy policy explains how Susanne Dirks trading as Glocafy (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website at www.glocafy.com or use our professional consultancy services.

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

2. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us at:

  • Email: info@glocafy.com
  • Website: www.glocafy.com

3. Information We Collect

We collect personal information that you provide to us directly through:

3.1 Contact Forms

When you complete contact forms on our website, we collect the information you provide, which may include:

  • Your name
  • Email address
  • Company name
  • Message content
  • Any other information you choose to provide

Our contact forms are powered by Moxie (www.withmoxie.com), and the information you provide is stored within their CRM system.

3.2 Website Analytics

We use Google Analytics to collect information about how visitors use our website. This may include:

  • Your IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • General geographic location

3.3 Payment Information

If you make payments for our services, payment processing is handled by Stripe. We do not store your payment card details on our systems. Stripe collects and processes payment information in accordance with their own privacy policy and security standards.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your enquiries and provide our professional consultancy services
  • To communicate with you about our services
  • To improve our website and services based on usage analytics
  • To process payments for services rendered
  • To comply with legal obligations

5. Legal Basis for Processing

Under GDPR, we process your personal data on the following legal bases:

  • Consent: When you provide information through our contact forms
  • Legitimate interests: For website analytics to improve our services
  • Contract performance: When processing payments for services
  • Legal obligation: Where required by law

6. Data Sharing and Third-Party Services

We work with the following third-party service providers who may process your personal data:

6.1 Moxie (Contact Forms and CRM)

Contact form submissions and customer relationship management are handled by Moxie (www.withmoxie.com). Your contact information is stored within their system and processed according to their privacy policy and data protection practices.

6.2 Google Analytics

We use Google Analytics to understand how our website is used. Google processes this data according to their privacy policy. You can opt out of Google Analytics tracking by using Google’s opt-out browser add-on.

6.3 Stripe (Payment Processing)

Payment processing is handled by Stripe, which processes payment information according to their privacy policy and maintains PCI DSS compliance for secure payment handling.

7. Data Security

We rely on our third-party service providers (Moxie, Google Analytics, and Stripe) to implement appropriate technical and organisational measures to protect your personal data. These providers maintain industry-standard security protocols to safeguard your information against unauthorised access, alteration, disclosure, or destruction.

Our website is built on WordPress and hosted with appropriate security measures in place.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form data is stored within the Moxie CRM system according to their data retention policies.

9. Your Rights Under GDPR

Under data protection law, you have the following rights:

  • Right of access: Request copies of your personal data
  • Right to rectification: Request correction of inaccurate personal data
  • Right to erasure: Request deletion of your personal data
  • Right to restrict processing: Request limitation of how we use your data
  • Right to data portability: Request transfer of your data to another service
  • Right to object: Object to our processing of your personal data
  • Right to withdraw consent: Withdraw consent where processing is based on consent

Exercising Your Rights

To exercise any of these rights, or to request removal of your data from our CRM system, please email us at info@glocafy.com. We do not hold personal data anywhere other than within the Moxie CRM system.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been breached.

10. Cookies

Our website uses cookies, primarily through Google Analytics, to improve your browsing experience and help us understand how our website is used. By continuing to use our website, you consent to our use of cookies. You can control cookie settings through your browser preferences.

11. International Data Transfers

Some of our third-party service providers may be located outside the UK/EEA. Where this occurs, we ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law requirements.

12. Children’s Privacy

Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the “Last updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Email: info@glocafy.com

This privacy policy was last updated on 22nd August 2025.