Glocafy AI Policy



At Glocafy, led by our founder, Susanne Dirks, who holds a Masters in Knowledge-Based Systems and Artificial Intelligence, we recognise the transformative power of AI in enhancing our efficiency, quality, and innovation. With this in mind, we are currently integrating AI into our processes where appropriate. Mindful of the complexities and risks inherent in AI, our policy is designed to ensure responsible use, effectively managing potential challenges while leveraging the advantages AI offers.


1. Purpose

This policy delineates the guidelines for ethical and responsible AI usage at Glocafy, employing AI across various aspects of our operations as deemed appropriate. It is designed to foster transparency in our use of AI and to assure that these practices are in harmony with our overarching commitment to ethical business conduct and high-quality work.

2. Ethical and Responsible Use

At Glocafy, we integrate AI to enhance the efficiency and quality of selected processes and services, notably in content generation, data analysis, image creation, image localisation, and translation. AI is leveraged as a complementary tool, enriching our capabilities while preserving the essential role of human insight and decision-making.

In our commitment to uphold the highest standards, every AI-assisted output is meticulously reviewed by a human expert. This ensures not only the elimination of errors but also the absence of bias, aligning each output with our rigorous quality standards.

Acknowledging the limitations inherent in AI, we are dedicated to its ethical application, ensuring our use of AI technology reflects our core values of integrity and excellence.

3. Privacy, Confidentiality, and Security

At Glocafy, our AI practices balance innovation with a commitment to data privacy and user trust.

In our use of AI, aligning with GDPR principles, we focus on ensuring the anonymisation and secure processing of data to prevent any unintended disclosure or misuse of personal information.

When needed, and upon request, we are prepared to formalise our commitment to confidentiality and data protection through a Non-Disclosure Agreement (NDA), tailored to the specific needs and concerns of our clients.

4. Use of AI Tools and Applications

Given the dynamic nature of the AI tools landscape and the variety of application areas, we use a variable range of reputable and proven AI tools, each rigorously vetted for reliability and security. We do not publish a comprehensive list due to the frequent updates and diverse applications. However, we are transparent about the tools we employ and will disclose this information upon request.

In addition, we maintain a comprehensive understanding of the capabilities and limitations of each AI tool we employ, underpinned by an ongoing commitment to advancing our knowledge and skills in AI technology. This ensures that we use these tools effectively and responsibly, in line with the latest developments in this constantly evolving field.

As AI and AI technologies and our use of them is evolving, this policy may be subject to change. Please consult this page for the latest version. Dated: 22nd November 2023.

If you have any questions or concerns regarding this policy, feel free to contact us for further clarification.